5Star Office is part of a larger group of office supplies brands supplying hundreds of customers across the UK & Northern Ireland with a broad portfolio of office supplies and services. We now also supply into the Republic of Ireland on a next day basis-ask us today for more details of our Euro-based next day delivery offering.

If you would like to know more, you can always see our About Us page here!

All the company brands within our group focus on supplying the 5 Star range and related office supplies products. This gives us much greater leverage in our supply chain than our competitors and we want to ensure we pass these savings on to you!

We will always try to assist our customers as much as we can. If you can’t find what you’re looking for, get in touch and we’ll be able to help.

You can find our contact information here.

You can order online using our website facility or place your order over the phone using our freephone number 0800 652 0685.

No. If you don’t want to register, you can always check out as a guest.

The major credit cards, however we do not accept Amex.

Yes, we use Sagepay and 3D secure is also enabled.

You will be prompted to enter your card details once you have made your product selections and clicked on ‘checkout’.

The 5Star Office site has been set up to offer very low prices on your everyday commodity purchases to help you bring down the cost of your company’s spend on office supplies. If you are happy to pay by credit card that’s great.

If you need a more streamlined consolidated purchasing arrangement with credit account facilities, please ask us today and subject to credit approval we can set you up with 28 day credit terms payable by DD.

You can find the Credit Account application form here.

Alternatively get in touch today via phone (0800 6520685) or email accountsteam@5staroffice.net for more information

You will be asked to complete a Direct Debit mandate once we have approved your company for a credit account.

The area on our site where you can see your order history, 5 Star Rewards points, and other user profile settings (addresses etc.)

You can request a new password when you go to sign in ( click on ‘forgot password?’) or email support@5staroffice.net and we will do it for you.

VAT invoices for all purchases will be emailed or posted to you, depending on your preference.

Not yet-we’re working on it!

We offer next day delivery across mainland UK and both Northern Ireland and the Republic of Ireland*

*you will need to order and pay in Euros

Most of the office supplies products shown on our website are available for next business day delivery from date of order. Some items will take a little longer (furniture and machines for example).

We provide a fast delivery service on furniture, usually delivering within 3-5 working days. These products are delivered using specialist couriers and the products supplied may require some assembly once delivered.

Next working day delivery anywhere in mainland UK provided orders are received by us before 17:00pm weekdays (excluding Bank Holidays). Deliveries for the Highlands and Islands may take a little longer.

For specific order availability to the Islands and Scottish Highlands, please contact us at: support@5staroffice.net

We provide a fast delivery service on furniture, usually delivering within 3-5 working days. These products are delivered using specialist couriers and the products supplied may require some assembly once delivered.

Delivery Charges

For orders of £35 + VAT and over in value: Delivery is FREE OF CHARGE

For orders under £35 + VAT in value: Delivery will cost £4.95 + VAT

For orders to the Islands and Scottish Highlands, please contact us at: support@5staroffice.net

Yes. You can manage your addresses through your ‘My Account’ area of the site.

You can follow the status of your order through the ’My Account ‘ area or alternatively contact us for an update.

To find out the expected delivery of a product, or if a product is out of stock and unavailable for delivery, please check the product details page before you place your order or email us at: support@5staroffice.net

Returns

If you are not completely satisfied with the item(s) you have received and would like to return or exchange any products purchased, you must notify us within 10 working days of receipt by telephone or email. The item(s) must be in a resalable condition and in its original packaging. We are unable to accept goods for return if the original sealed packaging has been split or opened.

Some categories (listed below) are non-returnable

• Diaries, planners other dated products
  We cannot accept dated products for return as ‘no longer required’ after the 28th November of the preceding year to which the dated product relates.
• Food / Beverages / Hygiene
  Due to health and safety reasons we are unable to accept returns on any food or drink items including biscuits, sweets, headphones, coffee and water etc.
• Perishables
  Returns can only be accepted on perishable items if you have received the goods in a faulty condition, and on sealed items (for example, printer cartridges, computer software or backup media), if they have not been unsealed.
• Business Machines & Electricals
  Business machines and electrical goods cannot be returned once the item(s) box has been opened. Only goods which are faulty or damaged upon receipt can be returned once they have been opened.
• Office furniture
  Any furniture items, including chairs and storage and desking which are no longer required may incur a 35% restocking fee. This fee will be deducted when your refund is processed.

5Star Office is not responsible for paying any costs associated with returning those goods.

There may be some situations where we may be able to accept returns for items within 28 days of receipt, however these items are liable to incur a restocking fee. Please contact our customer service team for further details.

Please note refunds are made exclusive of any delivery charges unless you are returning your whole order.

Faulty / damaged goods

If an item is faulty or arrives damaged, please let us know within 72 hours of delivery and we will arrange for a collection and/ or replacement. Please contact us at: support@5staroffice.net.

Incorrect item delivered

If one or more incorrect items arrives in your delivery, please let us know within 72 hours of delivery and we will arrange for a collection and the correct replacement to be supplied. Please contact us at: support@5staroffice.net.

Shortages

If an item that you have ordered and is showing as ‘in stock’ at the time of order does not arrive please get in touch immediately at: support@5staroffice.net.

There is an item missing from my order-what do I do?
If an item that you have ordered and is showing as ‘in stock’ at the time of order does not arrive please get in touch immediately at: support@5staroffice.net.

My order has arrived and its damaged
If an item is faulty or arrives damaged, please let us know within 72 hours of delivery and we will arrange for a collection and/ or replacement. Please contact us at: support@5staroffice.net.

How do I return an item?
Contact us at support@5staroffice.net and as long as it meets our criteria for return we will do the rest.

When will I receive my refund?
Once we have collected the goods and if the item is ‘not required’ confirmed they are in resaleable condition.

Backordered items
If an item goes out of stock on the day of order, you will be notified and have the option of cancelling your order or waiting until it is available. If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.

5 Star Price Match Promise

If you find the same product at a lower price elsewhere, please email us the details at sharpenyourpencil@5staroffice.co.uk so that we can investigate and report back.

Following our research, if we are able to match or revise our price we will do so. We will only investigate apparent price discrepancies against UK based, VAT registered businesses and will not entertain price match requests for products that are not new and not in the original packaging.

The product must be available and in stock. Online promotions and discounts such as specials, bonuses or free offers in addition to products which are sold with special conditions such as prices conditional upon volume discounts will be excluded.

Please call us now or complete an enquiry form if your company has multiple offices across the UK, or over 25 office based staff, and we can talk to you about how we have saved money for companies like yours in all sorts of areas of office spend.

You can find our contact information here.

You may have fallen into the tender trap! Call or email us now to learn how to avoid this next time round!

You can find our contact information here.

Yes we can. We can help you limit the range of what your staff can access without stopping them from doing their jobs, make sure all orders are approved before being placed with us or help your team consolidate their orders to help reduce down the number of deliveries you receive each month and reduce the impact your business makes on the environment.

Yes we can. We believe your purchasing creates data which should be yours to review. We can provide tailored spend reports to help you get a handle on what is going on within your company. Our usage reports will help you spot trends and control spend and price paid accordingly. Ask us for more information today!

You can find our contact information here.

We have a solution for that - Come and meet one of our representatives today!

You can find our contact information here.